Terms & Conditions
For purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at www.virtuallygreen.co.uk
“Services” refers to the Company’s services accessed via the Site, in which users can contact Virtually Green.
The terms “we,” “us,” and “our” refers to the Company; Virtually Green.
“You” refers to you, as a user of our Site or our Services.
Modification of Terms
Consultations are free and are carried out by telephone prior to work commencing.
During the consultation call both parties will agree the outcomes and timeframes of the work required.
Consultations form the basis of the contract which will be agreed and signed with written confirmation from the client before any work commences.
Time is tracked and rounded up or down to the nearest 15 minutes with a 15 minute discretionary window beyond the paid hours if close to completing a task or coming to a natural stopping point.
All work carried out by Virtually Green will be completed in a timely, diligent and professional manner and in a manner consistent with best practices in the industry.
All work carried out will be proof-read, however final proof-reading and accuracy of the work lies with the client.
Virtually Green is not an employee and therefore it is accepted that this is a collaborative, professional relationship of equals where mutual professional respect, courtesy and consideration are expected.
Virtually Green has made every effort to ensure that all business services have been tested for accuracy and effectiveness. Whilst we endeavour to provide the highest level of service, we do not accept any liability or financial / business responsibility for any work produced by our team, or for the end use of any documents or materials produced or edited by us on behalf of the client.
Virtually Green will use techniques and methods that have proven successful in the past and in accordance with reasonable industry standards, however this does not guarantee that they will be successful for your business. We aim to provide professional business support, but we do not accept responsibility for the success or failure of clients’ businesses.
We reserve the right to reject any work, including work which we believe to be unlawful or immoral.
Payments can be made by bank transfer
Ad-hoc hours are to be paid in full in advance of any work completed as per the contract and agreed hours outlined in the consultation call
Retainer hours are to be billed on 25th of each month for the upcoming month. Payment is due by the 1st of each month in order for Virtually Green to begin work for that month.
Projects are invoiced with 50% of the balance due in advance of services. Once the project has been completed the final invoice will be sent detailing the remaining balance to be paid. This may be more than, equal to or less than the first payment depending on hours worked. With payment due 7 days from the date of invoice.
Unused services are not carried over from month-to-month so it is incumbent of the client to utilise their services each month.
Additional hours are charged at the agreed hourly rate with rush jobs incurring a surcharge.
Any additional expenses incurred for example postage, will be invoiced separately to the client.
Work will not be carried out until payment has been received.
Overdue invoices may result in temporary or permanent suspension of Services.
In the event of a contract or service being cancelled/terminated, any payments rendered are considered fully earned and non-refundable.
A contract is agreed at the start of each new project or job, with the exception of retainer contracts which will be effective for a minimum duration of three months and shall continue subject to one month’s written notice of Termination from either Party.
Any issues with the contract or these terms should be raised at the time of agreeing your contract.
You agree that any cause of action related to or arising out of your relationship with the Company must commence within ONE year after the cause of action occurs. Otherwise, such cause of action is permanently barred.
Disclaimers and Warranties
The service is provided "as is" without warranty of any kind. Without limiting the foregoing, we expressly disclaim all warranties, whether express, implied or statutory, regarding the service including without limitation any warranty of merchantability, fitness for a particular purpose, title, security, accuracy and non-infringement. Without limiting the foregoing, we make no warranty or representation that access to or operation of the service will be uninterrupted or error free. You assume full responsibility and risk of loss resulting from your downloading and/or use. of files, information, content or other material obtained from the service. Some jurisdictions limit or do not permit disclaimers of warranty, so this provision may not apply to you.
Limitation of Damages
Client agrees that it has used Service Provider’s services at its own risk. Client releases Service Provider from any and all claims of damages that may result from any claims arising from this agreement, all actions, causes of action, contract claims, suits, costs, demands, and damages of whatever nature (actual and consequential) or kind in law or in equity arising from this agreement. Service Provider assumes no responsibility for errors or omissions in any written materials or correspondence to client.
We respect the intellectual property rights of others. Accordingly, we have a policy of removing user submissions that violate copyright law, suspending access to the Services (or any portion thereof) to any user who uses the Services in violation of copyright law, and/or terminating in appropriate circumstances the account of any user who uses the Services in violation of copyright law. If you are a copyright owner or an agent thereof and believe, in good faith, that any materials provided on the Service infringe upon your copyrights, you may submit a notification by sending the following information in writing to our designated copyright agent at: Virtually Green, 41 Larksmead Way, Newton Abbot, TQ12 6FE.
Your written notice must include
1. The date of your notification;
2. A physical or electronic signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed;
3. A description of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
4. A description of the material that is claimed to be infringing or to be the subject of infringing activity and information sufficient to enable us to locate such work;
5. Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and/or email address;
6. A statement that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and
7. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
Acceptance of Terms