Your acceptance of these Privacy Statement terms
For purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at
“Services” refers to the Company’s services accessed via the Site, in which users can contact Virtually Green.
The terms “we,” “us,” and “our” refers to the Company; Virtually Green.
“You” refers to you, as a user of our Site or our Services.
Information we collect
Virtually Green collects and processes information about your use of our Site and Services by collecting ‘Non-Personal Information’ and ‘Personal Information’ through a number of categories detailed below:
Form or enquiry data, correspondence data, customer relationship management data and Personal Information:
Virtually Green may process information received through our Site, via contact form, email or in any other way.
The personal information may include:
The user’s contact information including email address, postal address and phone number.
The user’s name, job title, role or employer details.
Payment details (including credit card information).
If you do contact us, we may keep a record of that correspondence and use it;
To send you communication relating to your enquiry
To carry out our obligations arising from any contracts entered into by you and us
Solicit feedback or comments on the services we provide
Notify you of changes to our Services
We will not use your personal data for direct marketing purposes unless you consent to us doing so.
Usage data / Non Personal Data:
Virtually Green process usage data through our site by
Internet Protocol (IP) address used to connect your computer to the internet along with keyword searches
Software tools to measure and collect session information; including page response times, length of visits to certain pages, page interaction and methods used to browse away from the page.
Demographic research to understand the interests and behaviours of customers on our Site, through geographical location of the user, patterns of user use of the Site including timing and frequency as well as site navigation paths.
Record the browser type and version used as well as the website from which an accessing system reaches our Site (referrers)
Please note we use IP addresses to help us administer our Site and collect broad demographic information for aggregate use. We do not link IP addresses or user journeys on our Site to personally identifiable information.
By collecting such Non-Personal and Personal Information it will allow Virtually Green to
Improve our Services and Site as well as customise your experience by monitoring keyword searches
Optimise and deliver the content of the Site
Provide and operate our Services
Ensure long-term viability of information technology systems and website technology and provide users with ongoing customer assistance and technical support.
Be able to contact our users with general or personal service-related notices
Create aggregated statistical data
To comply with any applicable laws and regulations and provide law enforcement authorities with any information necessary for criminal prosecution in case of a cyber-attack.
How we use and share your information
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
Virtually Green use Non-Personal Information to help us improve our services, customise the user experience and helps us to track trends and analyse use patterns on our Site. We may disclose aggregate statistics using Non-Personal Information of our site visitors, phone service customers or package sales in order to describe our Services to prospective clients, partners, advertisers or other reputable third parties and for other lawful purposes, these statistics will not include personally identifying information.
Legal processing of personal data
Retaining, storing, deleting and accessing information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our Services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by Virtually Green adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information.
Personal Information that we process for any purpose will be held on our internal database systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. Information will be held on our contact database and will be reviewed every five years. When you give us your Personal Information, we take steps to ensure it is treated securely and as such, our databases are password protected. When transmitting information over the internet, i.e. via email, this can never be guaranteed to be 100% secure. As a result, we strive to protect your Personal Information but cannot guarantee the security of any information you share with us via this method and you do so at your own risk.
GDPR and your data protection rights
If you are a resident of the European Economic Area (“EEA”), you have the following data protection rights:
If you wish to access, correct, update, or request deletion of your Personal Information, you can do so at any time by emailing our data protection officer Emma Joyce at firstname.lastname@example.org
In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information.
We rarely get in touch other than to discuss your Service agreement, however you have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in any marketing emails you might receive. To opt-out of other forms of marketing, please contact us by emailing email@example.com
Similarly, if we have collected and processed your Personal Information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
You may set your web browser to restrict or to entirely block cookies, to configure cookie notification settings and/or to delete cookies already present on the browser or device. Information on how to do this should be provided in the web browser’s help/reference section. Users who block cookies may be able to access the Site but will not be able to use most of the content, applications and services available.
Third Party Cookies
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our Site. For example, if you choose to ‘share’ content through Instagram or other social networks, you might be sent cookies from these websites. We do not control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.
This website is owned and operated by Virtually Green via Wix.com
Data Protection Officer
We are compliant with ICO legislation Our data protection officer's contact details are:
41 Larksmead Way, Ogwell, Newton Abbot, TQ12 6FE