Privacy Policy

Virtually Green are dedicated to protecting your privacy when you use us online, over the phone or engage with us through our services (“Services”) or any form of communication. We are committed to maintaining the trust and confidence of our visitors to our website (“Site”) through robust privacy protections for our users. Our Privacy Policy is designed to help you understand how and why we collect your data, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Services.

 

Updates

We reserve the right to modify this Privacy Policy, add or change functions, features or Services on our Site at any time.  This, and our assurance to protecting the confidentiality of your Personal Information, may result in periodic changes to this policy. As a result, you should check this page regularly to review any amendments.  We may notify you of significant changes to this policy by email or by placing a prominent notice on our Site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. If you have any queries regarding our Privacy Policy, please see the “Contact Us’ section below.

 

Your acceptance of these Privacy Statement terms

For purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at www.virtuallygreen.co.uk

“Services” refers to the Company’s services accessed via the Site, in which users can contact Virtually Green.

The terms “we,” “us,” and “our” refers to the Company; Virtually Green.

“You” refers to you, as a user of our Site or our Services. 

By using our Site or our Services you accept our Privacy Policy and you consent to our collection, storage, use and disclosure of your Personal Information as detailed.

 

Information we collect

Virtually Green collects and processes information about your use of our Site and Services by collecting ‘Non-Personal Information’ and ‘Personal Information’ through a number of categories detailed below:

Form or enquiry data, correspondence data, customer relationship management data and Personal Information:
Virtually Green may process information received through our Site, via contact form, email or in any other way.

The personal information may include:

  • The user’s contact information including email address, postal address and phone number.

  • The user’s name, job title, role or employer details.

  • Payment details (including credit card information).

 

If you do contact us, we may keep a record of that correspondence and use it;

  • To send you communication relating to your enquiry

  • To carry out our obligations arising from any contracts entered into by you and us

  • Solicit feedback or comments on the services we provide

  • Notify you of changes to our Services

We will not use your personal data for direct marketing purposes unless you consent to us doing so.

 

Usage data / Non Personal Data:

Virtually Green process usage data through our site by

  • Internet Protocol (IP) address used to connect your computer to the internet along with keyword searches

  • Software tools to measure and collect session information; including page response times, length of visits to certain pages, page interaction and methods used to browse away from the page.

  • Demographic research to understand the interests and behaviours of customers on our Site, through geographical location of the user, patterns of user use of the Site including timing and frequency as well as site navigation paths.

  • Record the browser type and version used as well as the website from which an accessing system reaches our Site (referrers)

 

Please note we use IP addresses to help us administer our Site and collect broad demographic information for aggregate use. We do not link IP addresses or user journeys on our Site to personally identifiable information.

 

By collecting such Non-Personal and Personal Information it will allow Virtually Green to

  • Improve our Services and Site as well as customise your experience by monitoring keyword searches

  • Optimise and deliver the content of the Site

  • Provide and operate our Services

  • Ensure long-term viability of information technology systems and website technology and provide users with ongoing customer assistance and technical support.

  • Be able to contact our users with general or personal service-related notices

  • Create aggregated statistical data

  • To comply with any applicable laws and regulations and provide law enforcement authorities with any information necessary for criminal prosecution in case of a cyber-attack.

How we use and share your information

Personal Information

Except as otherwise stated in this Privacy Policy, Virtually Green do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may however share Personal Information with third party suppliers who are performing services on our behalf, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

 

Non-Personal Information

Virtually Green use Non-Personal Information to help us improve our services, customise the user experience and helps us to track trends and analyse use patterns on our Site. We may disclose aggregate statistics using Non-Personal Information of our site visitors, phone service customers or package sales in order to describe our Services to prospective clients, partners, advertisers or other reputable third parties and for other lawful purposes, these statistics will not include personally identifying information.

 

Third Parties

This Privacy Policy applies solely to information collected by us through the Site and our Services. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on or via our Site. We suggest that when you visit these sites that you read their privacy policies. Virtually Green do not take responsibility for the privacy policies or the content of such sites.

This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

 

Legal processing of personal data

Virtually Green may disclose any of your Personal Information identified in this Privacy Policy if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of the company name and its Site, visitors to the Site and customers to our Services.

Virtually Green may also process any of your Personal Information identified in this Privacy Policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, fulfilment of tax obligations, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.

 

Retaining, storing, deleting and accessing information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our Services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  All direct payment gateways offered by Wix.com and used by Virtually Green adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information.

 

Personal Information that we process for any purpose will be held on our internal database systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. Information will be held on our contact database and will be reviewed every five years. When you give us your Personal Information, we take steps to ensure it is treated securely and as such, our databases are password protected. When transmitting information over the internet, i.e. via email, this can never be guaranteed to be 100% secure. As a result, we strive to protect your Personal Information but cannot guarantee the security of any information you share with us via this method and you do so at your own risk. 

GDPR and your data protection rights

If you are a resident of the European Economic Area (“EEA”), you have the following data protection rights:

  • If you wish to access, correct, update, or request deletion of your Personal Information, you can do so at any time by emailing our data protection officer Emma Joyce at hello@virtuallygreen.co.uk

  • In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information.

  • We rarely get in touch other than to discuss your Service agreement, however you have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in any marketing emails you might receive. To opt-out of other forms of marketing, please contact us by emailing hello@virtuallygreen.co.uk

  • Similarly, if we have collected and processed your Personal Information with your consent, you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

 

Security
Virtually Green places great importance on the security of all information associated with our customers. We have security measures in place to protect against the loss, misuse and alteration of customer data under our control. For example, our security and Privacy Policy are periodically reviewed and enhanced as necessary and only accessible by authorised personnel to user information. With regard to our Site, we use secure server software (SSL) to encrypt all financial information you input before it is sent to us. While we cannot guarantee that loss, misuse or alteration of data will not occur; we apply our best efforts to prevent this.

Cookies

Our website is built through the platform Wix.com and uses cookies to help the website run effectively and provide the best experience for our visitors. Cookies are small pieces of data that websites store on a device. They can improve visitors’ browsing experience as they help websites remember preferences and understand how people use different features. You can find out how Wix uses cookies by visiting here. Equally please refer to our Cookies Policy for more information 

You may set your web browser to restrict or to entirely block cookies, to configure cookie notification settings and/or to delete cookies already present on the browser or device. Information on how to do this should be provided in the web browser’s help/reference section. Users who block cookies may be able to access the Site but will not be able to use most of the content, applications and services available.

 

Third Party Cookies

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our Site. For example, if you choose to ‘share’ content through Instagram or other social networks, you might be sent cookies from these websites. We do not control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

 

Contact Us

This website is owned and operated by Virtually Green via Wix.com

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to hello@virtuallygreen.co.uk

Data Protection Officer

We are compliant with ICO legislation Our data protection officer's contact details are:

hello@virtuallygreen.co.uk 

41 Larksmead Way, Ogwell, Newton Abbot, TQ12 6FE

Last Updated: This Privacy Policy was last updated on 11/02/2020

APPROVEDSVA.jpg