Frequently Asked Questions

Why should I hire a Virtual Assistant?

There are many benefits to hiring a VA, but in a nutshell:

  • We eliminate the need to hire an employee and remove any recruitment fees or financial costs associated with onboarding a staff member.

  • You do not need to worry about holiday pay, sick leave, pension, Tax, NI, training costs, equipment, software licenses or insurance.

  • You do not need to provide a physical office space to accommodate us as we work remotely from Devon, UK.

  • We offer flexible working patterns to suit your needs and time zone.

  • You only pay for the hours that we work, as and when required.

  • We have combined experience of over 20 years meaning we are well-equipped to provide you and your business with the exceptional, cost-effective support you need.

  • You can have peace of mind that we will carry out tasks professionally and thoroughly, offering you a great value service overall.

 

Where are you based?

We are based in Devon, UK but have clients as far away as Australia. Being a virtual company means we can work with clients on an international level.

 

How do we keep in touch?

We are flexible with our contact methods and can work to whatever suits you best, via telephone, e-mail, skype video calls or instant messaging.

Can I book just a one-off job?

Of course! Contracted clients do take precedent so if you want to guarantee time in the diary every month then you’re best off booking one of our retainer packages.  However, one off jobs are welcomed so please sign up to either our ad-hoc package or project package, depending on your needs.

 

How do I pay?

You will need to pay directly into our bank account using the details presented on the invoices we send out.  We also offer payment online via Paypal. All payments are required upfront before work starts.  

 

How long do tasks take?

This is dependent on the task and on the package that you’ve booked. 

  • Ad-hoc – we will try our best to complete all the work within 48 hours (working week),  however this may not always be possible.  We guarantee that 1 – 5 ad-hoc hours will be completed within 3 working days and 6 – 10 ad-hoc hours will be completed within 5 working days.

  • Retainers – we will discuss scope of supply and timelines during the initial consultation and will ensure that all work is completed in line with your personal deadlines each month.  Retainer clients take priority in terms of our diary management.

  • Projects – again we will discuss scope of supply and deadlines during the initial consultation and will offer a realistic timeline based on hours required.  Once a deadline has been agreed we will ensure that all work is completed on time.

We work to the hours you book.  We will make suggestions, based on experience, during the initial consultation, but you are not obligated to sign up for the hours we suggest.   If we feel there is not enough time to complete all the tasks we will ask you to prioritise the workload you need doing.   Whatever the task we assure you it will be done in the quickest time possible.  All our hours and billing are transparent.

 

How will I receive completed work?

This is dependent on the work and size of the files. We can share the work via e-mail, dropbox, WeTransfer or the cloud.  Whichever methods works best for you. Alternatively, work can be shared via USB or hardcopies can be sent in the post for a small additional fee.

 

Do you offer bookkeeping?

We are currently exploring ways in which we can offer this service.  Please note that bookkeeping services do not replace the need for an accountant.

 

What social media support can you offer?

We limit our social media support to just 10 clients as we want to ensure we have enough time to focus on the other services we offer.  At the moment we still have space for more social media clients but once the remaining spots are full we will operate a waiting list.  We can provide content calendars, schedule posts and set up new social media accounts etc.  Please note that our service is designed to ease the stress and hassle of running a social media account.  We do not promise to grow your social media following or presence.  All content will need to be provided including copy and images so that we can schedule this for you.  Whilst Virtually Green only operates on Instagram, Facebook and LinkedIn we are happy to discuss the use of Twitter and Pinterest if required.

 

Can you manage my event as a project?

Yes, we have the skillset and experience to manage any event from the design phase all the way through to onsite delivery.    Depending on your requirements we can take on individual aspects of the event such as logistics or supplier sourcing and liaison.  Alternatively, we can organise the event in its entirety.  If necessary, we can manage the onsite delivery of the event, however this will be subject to additional fees.

 

Why do you donate a percentage of your earnings to charity?

We believe that, as a business, it is our responsibility to be as sustainable as possible.  We take all the steps necessary to reduce our environmental impact and work hard to ensure all our practices are as eco-friendly as possible.   However, like all businesses, we still produce emissions.  In a bid to reduce our carbon footprint we are proud to donate a percentage of our earnings to World Land Trust. Every £5 donated to WLT’s Plant a Tree programme funds the nurturing, planting and protecting of one tree that will help restore a forest for wildlife and lock up carbon in the process.   

 

I want to sign up, what are the next steps?

You can either complete our booking form online via this link or arrange a consultation call through youcanbook.me.  Once we have discussed your personal needs, scope of supply and timelines we will agree a package and finalise the details.  We will then send you a contract, invoice and policies and procedures, along with our payment terms via e-mail. After payment has been received, we will send a welcome booklet and receipt via email and will start doing the tasks you've assigned us. 

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